​1.  Overview
This Digital Item Policy ("Policy") governs the purchase, access, and use of digital media products ("Digital Items") sold on TG Candle Co. and TG Crafting Co. Media Store's website ("Site"). By purchasing, accessing, or using Digital Items from our Site, you agree to be bound by the terms of this Policy, our Terms of Service, and our Privacy Policy.

 

2.  Digital Item Types
Digital Items available for purchase on our Site may include but are not limited to, e-books, music files, videos, software, games, digital artwork, and other downloadable content.

 

3.  Purchase and Delivery

3.1. To purchase Digital Items, customers must have a registered account on our Site and provide valid payment information.

3.2. Upon successful payment, customers will receive a confirmation email containing a unique download link, instructions, and any necessary license keys.

3.3. The download link will remain active for a specified period, after which it will expire. Customers are responsible for downloading their Digital Items within the allotted time.

 

4.  Usage Rights and Restrictions

4.1. Digital Items are licensed, not sold. Upon purchase, customers are granted a non-exclusive, non-transferable, revocable license to access and use the Digital Items for personal, non-commercial purposes only.

4.2. Customers are not permitted to:

a. Share, distribute, or resell Digital Items to others.
b. Modify, reproduce, or create derivative works based on Digital Items.
c. Remove or alter any copyright, trademark, or other proprietary notices contained in the Digital Items.

 

5.  Refunds and Exchanges

5.1. Due to the nature of Digital Items, all sales are final, and no refunds, exchanges, or cancellations will be granted after purchase, except in cases of defective or misrepresented items.

5.2. If a customer encounters any issues with their Digital Item, they must contact our customer support team within seven (7) days of purchase. We will investigate the issue and, if necessary, provide a replacement item or store credit at our sole discretion.

 

6.  Copyright Infringement
We take copyright infringement seriously and are committed to protecting the rights of content creators. If you believe any Digital Item on our Site infringes on your copyright, please follow our Copyright Infringement Policy to report the violation.

 

7.  Changes to this Policy
We reserve the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Site. Customers are encouraged to review this Policy periodically to stay informed about any changes.

 

8.  Contact Information
If you have any questions or concerns about this Policy or your purchased Digital Items, please contact our customer support team at hello@tgcandleco.com (or) info@tgcraftingco.com